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Privacy Policy

Last updated: December 2024

1. Introduction

VISTASIGHT CENTRES PRIVATE LIMITED ("VistaSight", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our clinics, use our services, or interact with our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, age, gender, and date of birth
  • Contact information (phone number, email address, postal address)
  • Government-issued identification numbers (Aadhaar, etc.) when required
  • Emergency contact details
  • Insurance and payment information

Health Information

As a healthcare provider, we collect sensitive health information including:

  • Medical history and current health conditions
  • Eye examination results and diagnostic data
  • Prescription details for spectacles and contact lenses
  • Treatment records and clinical notes
  • Referral information from other healthcare providers

Technical Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our eye care services
  • To schedule and manage appointments
  • To communicate with you about your care, including appointment reminders
  • To process payments and insurance claims
  • To comply with legal and regulatory requirements
  • To conduct quality assurance and improve our services
  • To send you information about our services, with your consent
  • To respond to your inquiries and provide customer support

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Healthcare Providers: With other healthcare professionals involved in your care, such as referring ophthalmologists or hospitals
  • Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, IT service providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organisational measures to protect your personal and health information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical records in locked facilities
  • Encryption of electronic data in transit and at rest
  • Access controls limiting data access to authorised personnel only
  • Regular security assessments and staff training

6. Data Retention

We retain your personal and health information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and as required by applicable healthcare regulations in India. Medical records are typically retained for a minimum period as mandated by law.

7. Your Rights

Subject to applicable laws, you have the right to:

  • Access your personal and health information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Receive a copy of your medical records

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

We provide eye care services to patients of all ages, including children. For patients under 18 years of age, we collect information with the consent of a parent or legal guardian. Parents and guardians have the right to access, correct, or request deletion of their child's information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

VISTASIGHT CENTRES PRIVATE LIMITED

Email: support@vistasight.co.in

Phone: +91 123 456 7890